Operations and Technology Management

Course NameOperations and Technology Management
Course CodeBUS606
DescriptionIn this course, students analyze the management of operations and technology in both production and service industries. Topics include operations and technology strategy, project management, product and process design, capacity and location planning, supply chain management, and total quality management. Students examine the tradeoffs involved in operation decisions and the application of software tools to solve these problems.
Learning OutcomesA student completing this course will be able to:
– Describe and present examples of alignment and misalignment between business strategy, organizational design and technology;
– Define the concept of “business process” in general and describe fundamental business processes in organizations;
– Perform basic operations analysis on processes relating flow time, capacity and inventory using Little’s Law;
– Analyze and quantify flow time performance improvements;
– Analyze and quantify throughput and capacity performance improvements;
– Analyze and quantify inventory performance improvements;
– Analyze and quantify tradeoffs between safety inventory and customer service;
– Describe a basic process improvement and redesign lifecycle;
– Describe the role of technology in process enablement and process improvement initiatives;
– Analyze the tradeoffs in waiting line configuration;
– Analyze and quantify process quality performance using control charts and basic six-sigma techniques;
– Define supply chain management and understand the basic implications of various supply chain designs;
– Describe the basic phases on the project management lifecycle as described by the Project Management Institute (www.pmi.org);
– Contribute effectively take part as a team member in a business process evaluation and redesign project using basic project management tools.
SchoolSchool of Business Administration (SBA)
LevelMaster of Business Administration
Number of credits (US / ECTS)3 US / 6 ECTS