Anglo-American University in Prague Student Complaints
AAU is committed to a respectful and supportive university environment where students can raise concerns, seek help and expect a fair response. If something has affected your studies or experience at AAU, we encourage you to reach out.
The Office of the Vice President for Student Affairs is responsible for receiving and coordinating the resolution of student complaints. Where a concern falls under a specific AAU policy or procedure, the Office will help direct it to the appropriate person or body.
These guidelines apply to all AAU students, including degree-seeking, visiting and exchange students. Concerns may be raised individually or by a group of students.
Raise a concern or ask for support
You can raise a concern or seek support in several ways, including contacting us directly or using one of the two forms below.
- Student Concern Form – Use this form to share a concern or ask for help understanding how to make a complaint. You can include your name and email so we can contact you, or leave them blank to report anonymously. Please note: You must sign in with your AAUNI account to complete this form. This ensures that only members of the AAU community can respond. Your email address will not be recorded unless you enter it in the form.
- Formal Complaint Form – Submit a formal complaint for handling under the applicable AAU procedure.
See more details on each form below.
You can also contact:
- Jeta Sahatqija, Vice President for Student Affairs: jeta.sahatqija@aauni.edu
- Clea Boban, Director for Admissions and Student Support: clea.boban@aauni.edu
We can listen, explain the available options and help you identify the appropriate next step. You do not need to know which policy applies or prepare a formal complaint before asking for guidance.
The reporting form is not an emergency service. If someone is in immediate danger, call 112.
Student Concern Form
Use this form to tell us about something you have experienced, witnessed or learned about that concerns you or other students, or to request support and discuss your options.
Access to responses submitted through this form is restricted only to Jeta Sahatqija, Vice President for Student Affairs, and Clea Boban, Director for Admissions and Student Support.
If you provide contact details, we can contact you to meet with us or clarify the situation, offer support and discuss next steps. You may request that your identity remain private when the concern is referred onward. We will discuss your preferences before sharing identifying information, wherever possible. We cannot guarantee complete anonymity throughout an investigation. Safety concerns, legal obligations or the requirements of a fair process may require disclosure. The circumstances of an incident may also identify someone even when their name is removed. We will explain these limits when discussing your options and before proceeding further or involving other parties, wherever possible.
If you leave your contact details blank, you can raise a concern without identifying yourself to us. Avoid including identifying information in your description if you wish to remain anonymous. Anonymous reports can help AAU identify concerns and patterns. However, we cannot contact you for clarification, provide individual support or communicate an outcome. Our ability to investigate or take action may therefore be limited. Please note: You must sign in with your AAUNI account to complete this form. This ensures that only members of the AAU community can respond. Your email address will not be recorded unless you enter it in the form.
Formal Complaint Form
Use this form if you wish to submit a formal complaint for review and handling under the applicable AAU procedure. Formal complaints require your identity and contact details, a description of the matter and available supporting information.
The Office of the Vice President for Student Affairs coordinates complaints and directs them to the appropriate person or body. Certain matters, including grade disputes, student misconduct, and faculty or staff misconduct, follow specific procedures, as explained below.
Information from a formal complaint will be shared with those who need it to assess and handle the matter.
If you need help preparing a formal complaint or identifying the correct reporting route, Jeta or Clea can guide you.
What can I raise?
A complaint may concern improper, unfair or arbitrary treatment, the application of a university policy or procedure, someone’s conduct, or the quality of a university program or service. This includes concerns about AAU’s compliance with applicable accreditation standards.
Examples include:
- Teaching, classroom conduct or academic procedures.
- Administrative services, finance, housing, facilities or other university services.
- Bullying, discrimination, harassment, sexual misconduct, threats or retaliation.
- Access to academic accommodations or support.
Some matters follow separate procedures, as explained below. You can still contact us for help finding the correct route.
Finding the appropriate reporting route
The Office of the Vice President for Student Affairs coordinates complaints, while responsibility for handling a particular matter depends on its subject and the applicable policy.
| Type of concern | Appropriate route |
|---|---|
| Academic procedures, teaching or academic personnel | Relevant School or Dean’s Office; allegations of faculty misconduct follow the applicable misconduct procedure |
| Administrative procedures or services | Relevant office or its supervisor |
| Grade disputes and academic integrity | Procedures in the Academic Codex |
| Student misconduct | Appropriate School Dean or other authority specified in the Code of Discipline for Students, with Disciplinary Committee involvement where required |
| Faculty or staff misconduct, including harassment or discrimination | Ethics Committee under the Policy on Relationships, Disputes, and Sexual Harassment |
| Financial assistance or academic accommodations | Relevant specialist office and applicable procedure |
If you are unsure where your concern belongs, or are uncomfortable approaching the relevant office, contact Jeta or Clea for guidance.
Informal resolution
For many interpersonal, academic, administrative or service concerns, speaking informally with the relevant student, staff member, faculty member or office may help resolve the issue. Where appropriate, informal resolution may involve the relevant supervisor or Dean, or mediation. You do not have to confront someone yourself if you feel unsafe or uncomfortable.
You can ask for advice or assistance before taking this step, contact us or fill the Student Concern Form. We can explain your options and help you find the appropriate next step.
Informal reporting does not automatically start an investigation or disciplinary process. You do not need to attempt informal resolution before making a formal misconduct complaint.
Making a formal complaint
A formal complaint is submitted in writing for assessment and handling under the applicable AAU procedure.
- Student misconduct: Complaints are directed to the student’s School Dean. Cases that are not first-and-minor offenses must be referred to the Disciplinary Committee. If the student has no School or the alleged offender is unknown, the responsible contact is the Vice President for Student Affairs.
- Faculty or staff misconduct: Formal complaints are submitted to the Ethics Committee.
- Grade disputes, academic integrity and other academic or administrative complaints: Separate procedures may apply. Contact us if you need help identifying the correct route.
A formal misconduct complaint should describe what happened, when and where it occurred and who was involved, if known; explain why the conduct may violate AAU’s Code of Conduct; and include supporting evidence and your contact details, at least your AAU email address.
Jeta or Clea can help guide you in preparation of complaint and identify the appropriate recipient. Submissions through the form will be directed to the applicable procedure.
What happens next?
The Office of the Vice President for Student Affairs will review general complaints and coordinate referral to the appropriate person or body. Where a separate procedure applies, that procedure determines how the matter is assessed and resolved.
You may be invited for a meeting, asked for clarification or additional information. Communications will normally be sent to your official AAU email address.
For misconduct complaints under the Policy on Relationships, Disputes, and Sexual Harassment, the person or committee handling the formal case must provide brief written progress updates at least once every two weeks, including when there has been no progress.
If you have not received a response or want to follow up, contact the Office of the Vice President for Student Affairs, giving the date and recipient of your original submission.
Fair handling and protection from retaliation
Complaints will be considered respectfully and fairly, with conclusions based on the available evidence. Information will be shared only as necessary to provide support and handle the matter, subject to applicable privacy, safety and legal requirements.
Retaliation against anyone who raises a concern or participates in a process in good faith is prohibited. Please report suspected retaliation promptly.
You may also ask about support or temporary arrangements if the situation is affecting your safety, wellbeing or ability to study. The responsible authority will consider what measures are appropriate.
AAU may be unable to share details of individual cases publicly. The absence of a public statement does not mean that no action has been taken.
Review and appeal
Separate policies may provide different review or appeal routes and deadlines. Please consult the policy governing your case or ask for guidance.
Additional support and external options
AAU’s free Psychological Counseling service is available whether or not you choose to submit a complaint.
University reporting does not replace the option of contacting external authorities or seeking independent advice.
Reporting to the police
You may also report suspected criminal conduct to the Police of the Czech Republic. This is separate from AAU’s internal complaint process and can take place at the same time. For reports of suspected sexual violence, the responsible person will explain the option of reporting to the police and offer accompaniment for interpreting where needed.
If you or someone you know is in immediate danger, call 112.
Related policies
AAU condemns harassment and discrimination and maintains a “zero-tolerance” for harassment and/or discrimination. Students, faculty, and staff have the right to work and learn free of harassment and discrimination. The University will take all reasonable efforts to prevent and promptly correct instances of harassment or discrimination. Additionally, students, faculty and staff have the right to a structured process for resolving problems, complaints or grievances relating to the execution of institutional policies. For more information please see the Policy on Relationships, Disputes, and Sexual Harassment and other documentation below.